E-commerce Industry: How the Internet is Changing Retail, Travel, Entertainment, & Communication

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• published: 29 Mar 2016
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In this video, you will understand the effects the Internet has on the e-commerce industry. Jack W. Plunkett, CEO of Plunkett Research, Ltd., discusses trends in physical versus online retailing, the relationship between e-commerce and online entertainment, and Internet communications. 00:00:44,430 - 00:00:51,780 retailers. There are a large number of e-commerce only retailers. Amazon by far 00:00:51,780 - 00:00:56,590 being the dominant player worldwide in that category. Also giant companies like 00:00:56,590 - 00:01:02,059 some of subsidiaries of Alibaba, eBay, so on and so forth. Keep in mind that a 00:01:02,059 - 00:01:06,929 lot of e-commerce has also conducted by retailers, that is physical store 00:01:06,929 - 00:01:12,259 retailers, who are finding their store traffic to be down in many cases while 00:01:12,259 - 00:01:15,280 their Internet traffic and their e-commerce sales are going up. 00:01:15,280 - 00:01:20,999 E-commerce online selling is literally revolutionizing the physical retail 00:01:20,999 - 00:01:25,380 industry, so that today the most successful retailers practice what we 00:01:25,380 - 00:01:30,340 call Synergy of Bricks and Clicks. In other words, make it easy to buy your 00:01:30,340 - 00:01:34,270 merchandise, find your merchandise, return your merchandise whether online 00:01:34,270 - 00:01:41,069 or at the store. Also, in e-commerce, we have online travel agencies. Companies like 00:01:41,069 - 00:01:42,990 Expedia and Priceline that have 00:01:42,990 - 00:01:47,299 literally turned the travel industry upside down by making it incredibly 00:01:47,299 - 00:01:53,279 convenient for travelers all over the world to compare airline seats, airline 00:01:53,279 - 00:01:56,749 prices, airline destinations, hotel rooms, hotel prices... 00:02:37,230 - 00:02:40,730 Apple's iTunes literally revolutionized the sale of music 00:02:41,260 - 00:02:46,810 overnight by making it simple, fast, and convenient to purchase, find, 00:02:46,810 - 00:02:52,860 download, and enjoy music that you buy online, whether in single songs or albums. 00:02:52,860 - 00:02:58,550 Now that online music delivery is evolving to the point that many 00:02:58,550 - 00:03:03,590 consumers are finding it more convenient to subscribe to a huge lists of songs 00:03:03,590 - 00:03:08,459 that are available all the time through companies like Spotify and Pandora, and 00:03:08,459 - 00:03:13,650 also through Amazon and Apple itself. Entertainment ticket sales have 00:03:13,650 - 00:03:19,040 ballooned and become the most convenient way to buy your tickets to any type of 00:03:19,040 - 00:03:24,299 entertainment event including just movie theaters. Access to entertainment of all 00:03:24,299 - 00:03:30,320 types by video and by subscription to TV and subscription to things like Netflix 00:03:30,320 - 00:03:34,609 are another form of literally revolutionizing the entertainment 00:03:34,609 - 00:03:38,870 industry by making it convenient for you to watch what you want to watch, when you 00:03:38,870 - 00:03:45,000 want to watch it, on whatever device you want to watch it on. Another area again 00:03:45,000 - 00:03:51,060 truly revolutionized by the Internet is the delivery of voice communications and 00:03:51,060 - 00:03:57,670 video conferencing. V-O-I-P, or Voice Over Internet Protocol, where you bypass 00:03:57,670 - 00:04:01,109 traditional telephone companies in some cases, maybe get your telephone service 00:04:01,109 - 00:04:05,170 through your cable TV provider, again absolutely revolutionizing 00:04:05,170 - 00:04:09,640 the telecommunications sector. What are the developments you should keep an eye 00:04:09,640 - 00:04:12,319 on? For the near future, 00:04:12,319 - 00:04:18,200 first of all, there's five G wireless delivery promising vastly faster 00:04:18,200 - 00:04:22,720 Internet access speeds on wireless devices, smartphones, tablets, and so on. Find us online: http://plunkettresearch.com http://facebook.com/plunkettresearch http://twitter.com/PlunkettOnline http://www.linkedin.com/in/jackwplunkett Google Plus: http://bit.ly/zcJXg9